Hoki555 Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Hoki555 collects, uses, stores, and protects the personal data of players registered on our platform. We are committed to handling your information with transparency, care, and in compliance with applicable data protection standards.
What We Promise About Your Data
These are the six core privacy principles that guide how Hoki555 handles your personal information.
Data Encrypted in Transit & at Rest
All data you submit to Hoki555 — including registration details, payment information, and KYC documents — is encrypted using SSL/TLS during transmission and secured in encrypted storage at rest.
We Do Not Sell Your Data
Hoki555 does not sell, rent, or trade your personal information to any third party for commercial marketing or advertising purposes — under any circumstances. Your data belongs to you.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time. You may also withdraw consent for optional processing such as marketing communications directly from your account settings.
Purpose-Limited Processing
We collect only the data we need and use it only for the purposes stated in this policy — identity verification, payment processing, fraud prevention, customer support, and platform operation. Nothing beyond what is necessary.
Transparent & Honest Disclosures
This policy is written in plain, readable English. We don't hide important information in dense legal paragraphs. If we need to share data with a third party (e.g., a payment processor), we tell you clearly and why.
Regular Security Reviews
Our data systems are subject to regular internal security reviews and access control audits. Only authorised personnel with a legitimate business need are granted access to personally identifiable information.
Contents
- 1. Introduction
- 2. Definitions
- 3. Data We Collect
- 4. How We Collect Data
- 5. Legal Basis for Processing
- 6. How We Use Your Data
- 7. Data Sharing & Disclosure
- 8. Data Retention
- 9. Data Security
- 10. Cookies & Tracking
- 11. Your Rights
- 12. Minors & Age Policy
- 13. Marketing Communications
- 14. Third-Party Links
- 15. Policy Changes
- 16. Contact Us
English | Malaysia
1 Introduction
This Privacy Policy ("Policy") describes how Hoki555 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data belonging to players and visitors ("you", "your", "Data Subject") who access or use the Hoki555 website at hoki555.cam and any associated services offered thereon.
By registering an account, accessing the Platform, or using any service offered by Hoki555, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy forms an integral part of our Terms & Conditions.
Hoki555 is committed to maintaining the privacy and security of your personal information. We process data in a lawful, fair, and transparent manner — collecting only what is necessary for the purposes identified in this Policy and retaining it no longer than required.
For Malaysian Players: Hoki555 serves players across Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations nationwide. All data processing described in this Policy is conducted in accordance with applicable data protection obligations relevant to Malaysian users.
2 Definitions
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or can be used to identify a natural person, directly or indirectly — including name, email address, MyKad number, IP address, and financial account details. |
| Data Controller | Hoki555, which determines the purposes and means by which personal data is processed. |
| Data Processor | Any third party that processes personal data on behalf of Hoki555, including payment providers such as FPX, DuitNow, Touch 'n Go, and KYC verification service providers. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, deletion, or combination with other data. |
| Consent | A freely given, specific, informed, and unambiguous indication of a Data Subject's agreement to the processing of their personal data for a specified purpose. |
| KYC Data | Know Your Customer data — identity verification documents including Malaysian MyKad, passport, and supporting proof of address or payment method. |
| Cookies | Small text files stored on a user's device by the Platform to enable functionality, analytics, and session management. |
3 Personal Data We Collect
Hoki555 collects personal data across several categories depending on your interaction with the Platform. The following table sets out the categories of personal data we collect and the context in which each is gathered.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad number or passport number | Registration and KYC verification |
| Contact Data | Email address, Malaysian mobile phone number | Account registration |
| Financial Data | Bank account name and number, e-wallet account identifiers (e.g., Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment processing and KYC |
| KYC Documents | Scans or photographs of Malaysian Identity Card (MyKad), passport, proof of address documents | Mandatory identity verification process |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps, geolocation (country-level) | Automatically upon site access |
| Gameplay Data | Game history, bet amounts, win/loss records, bonus usage history, session duration | During active gaming sessions |
| Communication Data | Live chat transcripts, support ticket content, email correspondence with Hoki555 | When contacting customer support |
| Preference Data | Marketing preferences, notification settings, responsible gambling tool configurations | Account settings and opt-in/opt-out interactions |
We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily disclosed in connection with a responsible gambling self-exclusion or support request.
4 How We Collect Your Data
We collect personal data through the following means:
Direct Submission by You
Information you actively provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting support, or updating your account settings.
Automated Technical Collection
Technical data (IP address, browser information, device type, session data) is automatically collected when you access the Hoki555 platform via cookies, log files, and similar tracking technologies. See Section 10 for full cookie details.
Payment Processor Data
When you use payment methods such as FPX (Maybank, CIMB, Public Bank, Hong Leong), DuitNow, Touch 'n Go eWallet, Boost, GrabPay, or USDT, those payment providers may share transaction confirmation data with us to verify receipt of funds.
KYC Verification Providers
Where Hoki555 uses a third-party identity verification service to support the KYC process, that provider may share document verification results (e.g., "verified" or "unverified" status) with the Platform. Raw document images are not stored by third parties beyond the duration needed for verification.
Fraud Prevention & Risk Systems
Our internal fraud and risk management systems generate behavioural signals based on your activity patterns on the Platform. These signals are used to detect unusual or potentially fraudulent activity and are not shared externally.
5 Legal Basis for Processing
Hoki555 processes personal data on the following legal grounds, depending on the nature and purpose of the processing activity:
- Contractual Necessity: Processing required to create and maintain your player account, facilitate deposits and withdrawals, and deliver the gaming services you have signed up for under our Terms & Conditions.
- Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money laundering (AML) obligations, KYC requirements, and fraud prevention duties.
- Legitimate Interests: Processing necessary for Hoki555's legitimate business interests, including platform security, fraud detection, responsible gambling monitoring, and improving our services — where such interests are not overridden by your rights.
- Consent: Where you have given your explicit consent to specific processing activities, such as receiving marketing communications or optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6 How We Use Your Personal Data
Hoki555 uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact, and credential data | Contractual necessity |
| Identity verification (KYC) | KYC documents, identity data | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contractual necessity |
| Fraud detection and prevention | Technical data, financial data, gameplay data | Legitimate interests / Legal obligation |
| Customer support | Identity, contact, and communication data | Contractual necessity |
| Responsible gambling monitoring | Gameplay data, preference data | Legitimate interests |
| Marketing communications (opt-in only) | Contact data, preference data | Consent |
| Platform analytics and improvement | Technical data, gameplay data (aggregated) | Legitimate interests |
7 Data Sharing & Third-Party Disclosure
Hoki555 does not sell, lease, or transfer your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only where necessary and only for the stated purposes:
- Payment Processors: Financial transaction data is shared with regulated payment service providers — including FPX-connected institutions (Maybank, CIMB, Public Bank, Hong Leong Bank), DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency network processors — solely to facilitate deposit and withdrawal transactions.
- KYC Verification Providers: Identity documents and related data may be shared with licensed identity verification partners to complete the KYC process mandated by our compliance obligations.
- Fraud Prevention & Security Services: Certain technical and behavioural data may be shared with third-party fraud prevention systems operating under strict data processing agreements.
- Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory directive, Hoki555 may be obligated to disclose personal data to law enforcement agencies, financial regulators, or other government bodies in Malaysia or internationally.
- Professional Advisers: Lawyers, auditors, and financial advisers may access data on a need-to-know basis, subject to binding professional confidentiality obligations.
Data Processing Agreements: All third parties that process personal data on behalf of Hoki555 are required to operate under formal data processing agreements that impose obligations regarding confidentiality, security, and purpose limitation consistent with this Privacy Policy.
8 Data Retention
Hoki555 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Regulatory compliance, dispute resolution |
| KYC documents | Duration of account + 5 years post-closure | AML legal obligation |
| Financial transaction records | 7 years from transaction date | Financial records obligation |
| Customer support records | 3 years from last interaction | Complaint resolution, quality assurance |
| Technical/log data | 90 days | Security monitoring |
| Marketing preference data | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
9 Data Security Measures
Hoki555 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS Encryption: All data transmitted between your browser and the Hoki555 platform is encrypted using current SSL/TLS protocols.
- Encrypted Data Storage: Sensitive fields — including identity numbers, financial account references, and KYC document files — are encrypted at rest using AES-256 or equivalent standards.
- Access Controls: Access to personal data is restricted to authorised personnel with a documented business need. Role-based access control (RBAC) is enforced across all internal systems.
- Two-Factor Authentication (2FA): All internal staff accounts with access to personal data systems are required to use 2FA. Players are strongly encouraged to enable 2FA on their Hoki555 accounts.
- Security Audits: Our data infrastructure is subject to periodic internal security reviews. Access logs are maintained and reviewed for anomalous activity.
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. If you believe your account has been compromised, please contact Hoki555 support immediately via Live Chat.
10 Cookies & Tracking Technologies
Hoki555 uses cookies and similar technologies to operate the Platform, maintain your session, and understand how players use our services. The following categories of cookies are used:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Essential for core Platform functionality — login sessions, security tokens, language preferences, and deposit flow state management. | No (always active) |
| Functional | Remember your preferences — game display settings, preferred payment method, notification preferences. | No (service-essential) |
| Analytics | Anonymous usage data to understand page performance, popular game categories, and session duration patterns. Data is aggregated and not tied to individual identities. | Yes (opt-in) |
| Marketing / Retargeting | Used to deliver relevant promotions and messaging based on your activity on the Platform. | Yes (opt-in) |
You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent the Platform from functioning correctly. Disabling analytics or marketing cookies will not affect your ability to play or make transactions.
11 Your Data Protection Rights
As a Data Subject, you have the following rights in relation to the personal data Hoki555 holds about you. To exercise any of these rights, please contact us via Live Chat or email as described in Section 16.
Right of Access
You may request a copy of the personal data we hold about you. We will provide this within 30 days of a verified request. This is sometimes called a Subject Access Request (SAR).
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request its correction. Some corrections (e.g., legal name changes) require supporting documentation.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent. This right is subject to legal retention obligations.
Right to Restriction
You may request that processing of your data be restricted in specific circumstances — for example, while the accuracy of data is being contested.
Right to Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
Right to Object
You may object to processing carried out on the basis of legitimate interests — including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
How to Submit a Request: Contact our support team via Live Chat or at the email address listed in Section 16. We will verify your identity before processing any data rights request and respond within 30 calendar days.
12 Minors & Age Policy
Hoki555 strictly prohibits the use of its platform by individuals under the age of 21 years. We do not knowingly collect personal data from individuals under this age threshold.
Age verification is performed during account registration and as part of the KYC process. If Hoki555 becomes aware that personal data belonging to a person under the age of 21 has been collected — whether through fraudulent registration or otherwise — that account will be immediately suspended, all collected data will be securely deleted, and any funds deposited will be returned to the originating payment method pending identity confirmation.
If you have reason to believe that a minor has registered an account on the Hoki555 platform, please notify us immediately via Live Chat. Protecting minors from gambling-related content is a priority for Hoki555.
13 Marketing Communications
Hoki555 may send you marketing communications — including bonus offers, promotional emails, and platform updates — where you have opted in to receive them during registration or through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
- Updating your notification preferences in your account settings
- Clicking the "unsubscribe" link in any marketing email
- Contacting our support team via Live Chat and requesting to opt out
Withdrawal of consent for marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, security alerts, and mandatory account notifications — which are part of the core service.
14 Third-Party Links & Services
The Hoki555 platform is a self-contained service. We do not publish links to third-party websites in the course of normal platform operation. However, where your interaction with third-party payment services (e.g., redirecting to your Maybank2u or Touch 'n Go eWallet app during a deposit) occurs, please be aware that those services are governed by their own privacy policies, which are separate from this document.
Hoki555 is not responsible for the privacy practices or content of third-party payment providers, even where such providers are referenced by name in this Policy or on the Platform. We recommend reviewing the privacy policies of all payment services you use in connection with your Hoki555 account.
15 Changes to This Privacy Policy
Hoki555 reserves the right to update or amend this Privacy Policy at any time. The updated Policy will be published on this page with a revised effective date. For material changes that affect how we process your personal data, we will notify registered players via email or via an in-platform notification prior to the changes taking effect, where practicable.
Continued use of the Hoki555 platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you disagree with any revision, you may request account closure in accordance with our Terms & Conditions.
16 Contact Us — Data & Privacy Enquiries
If you have questions, concerns, or requests relating to this Privacy Policy, your personal data rights, or how Hoki555 processes your information, please contact us through the following channels:
Identity Verification for Data Requests: To protect your privacy, Hoki555 will verify your identity before processing any data access, correction, portability, or erasure request. This typically involves confirming account details and may require submission of identity documentation via the standard KYC process.
Your Privacy is Protected at Hoki555
We take your data seriously. Hoki555 is built on the same principles of trust and transparency that Malaysians expect from their banking apps — with SSL encryption, KYC verification, and no third-party data selling. For players aged 21 and above, the full Hoki555 experience awaits — live casino, EPL and Liga Super Malaysia sports betting, and instant deposits via Maybank, Touch 'n Go, and DuitNow.